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Frequently Asked Questions

To cancel your subscription, please follow these steps:

  1. Compose an email to with the subject line: Subscription Cancellation Request.
  2. Include the following details in your email:
    • Name on card:
    • Last four digits of the card:
    • Subscription start date:

Once we receive your email, our system will automatically process your cancellation. You will receive a confirmation once your membership has been successfully canceled.

If you encounter any issues or need further assistance, please don’t hesitate to contact us at

Your profile needs to be filled in correctly! The platform can’t guess what you like, so make sure to complete your interests, preferences, and bio. Also, having a good picture (or multiple) of yourself increases trust with others, making them more likely to connect with you.

You can block and report them by clicking the three dots button in the chat. Our moderation team takes reports seriously and will take action if needed to keep the community safe.

Make sure your profile is fully completed with interesting details about yourself. Adding high-quality pictures, being active, and engaging in conversations will also help attract more matches.

Yes! We prioritize your privacy and security. Your personal details are not shared publicly, and you have full control over who can message you. If you ever feel uncomfortable, you can adjust your privacy settings or block/report users as needed.